Legal notice
This Legal Notice applies to the website operated under the name:
petlibroax.shop
Customer service and legal enquiries relating to this website may be directed to:
Email: info@petlibroax.shop
Website Identification
petlibroax.shop is the trading and website name used for this online retail store.
The website provides customers with access to products, product information, online ordering facilities, payment functionality, customer-service information, and related ecommerce services.
No ABN, ACN, registered company name, or physical address is stated in this notice because no such information has been represented as part of the publicly supplied store information.
Ecommerce Platform
petlibroax.shop uses Shopify technology as part of its online-commerce infrastructure.
Shopify provides technical ecommerce functionality that may include:
- Store hosting;
- Website functionality;
- Checkout technology;
- Order-management functionality;
- Payment-related integrations;
- Security features; and
- Other ecommerce services.
The seller responsible for a customer's purchase remains responsible for applicable consumer obligations concerning the transaction. ACCC guidance confirms that consumers purchasing through online platforms generally have consumer-guarantee rights against the seller from whom they purchase.
Contact Information
For questions relating to:
- Products;
- Orders;
- Payments;
- Delivery;
- Returns;
- Refunds;
- Privacy;
- Website use; or
- Legal matters concerning petlibroax.shop,
contact:
When contacting us regarding an order, please include your order number where available.
Australian Consumer Law
Nothing contained in this Legal Notice, the Terms of Service, Return and Refund Policy, Shipping Policy, Privacy Policy, or any other part of petlibroax.shop is intended to exclude, restrict, or modify rights or remedies that cannot lawfully be excluded.
Australian consumers benefit from consumer guarantees in relation to qualifying goods and services.
Where any store term conflicts with a mandatory legal right, the mandatory legal right takes priority to the extent required by law.
Accuracy of Information
We make reasonable efforts to maintain useful and accurate information on petlibroax.shop.
However, the website may occasionally contain:
- Typographical errors;
- Technical errors;
- Outdated information;
- Product availability changes;
- Pricing errors;
- Image differences; or
- Other unintended inaccuracies.
Where a material error affects an order, we will handle the matter in accordance with applicable law.
Product Information
Product descriptions, photographs, specifications, dimensions, colours, materials, and other information are provided to assist customers when making purchasing decisions.
Customers should review product information carefully before ordering.
Where a customer requires clarification concerning a product, enquiries may be directed to:
Product Images
Images displayed on petlibroax.shop are intended to represent products reasonably accurately.
However, actual product appearance may vary slightly because of:
- Photography;
- Lighting;
- Display technology;
- Device settings;
- Manufacturing variations; or
- Materials.
This provision does not limit rights relating to goods that are materially different from their description or otherwise fail applicable consumer guarantees.
Pricing Information
Prices displayed on petlibroax.shop are presented through the website and checkout.
Customers should review the final order total before submitting payment.
We reserve the right to correct genuine technical or typographical errors to the extent permitted by law.
Intellectual Property
Unless otherwise indicated, intellectual property rights relating to original content created for petlibroax.shop may be protected by applicable intellectual property laws.
This may include original:
- Text;
- Graphics;
- Website design;
- Logos;
- Photographs;
- Product-page material; and
- Other creative content.
Third-party trademarks, product names, photographs, or other material remain the property of their respective owners where applicable.
Nothing on petlibroax.shop grants a licence to reproduce protected material except where expressly authorised or legally permitted.
Personal and Non-Commercial Use
Customers may access petlibroax.shop for legitimate personal shopping and informational purposes.
Unauthorised commercial copying, republication, systematic extraction, or exploitation of protected website content is prohibited to the extent permitted by law.
Third-Party Trademarks
Any third-party brand names, trademarks, service marks, or logos appearing on the website remain the property of their respective owners.
Their appearance does not transfer ownership or intellectual property rights to petlibroax.shop.
Third-Party Links
petlibroax.shop may contain links to third-party websites or services.
External websites are operated independently.
Unless expressly stated otherwise, we do not control the content, privacy practices, availability, or terms of independent external websites.
Customers should review the applicable terms and policies of third-party websites before using them.
Third-Party Services
Certain website functions may rely on third-party service providers, including:
- Shopify;
- Payment processors;
- Financial institutions;
- Delivery providers;
- Fulfilment providers;
- Analytics providers;
- Security providers; and
- Other technology providers.
Use of those services may also be subject to applicable third-party terms and privacy practices.
Privacy
Information collected in connection with petlibroax.shop is handled in accordance with our Privacy Policy and applicable law.
Where the Privacy Act 1988 and Australian Privacy Principles apply to our activities, personal information will be handled consistently with applicable requirements.
The Australian Privacy Principles form part of the Privacy Act's privacy protection framework for entities to which they apply.
Privacy enquiries may be sent to:
Website Security
We take reasonable measures designed to protect the operation of our website.
Users must not:
- Attempt unauthorised access;
- Introduce malicious software;
- Interfere with website functionality;
- Circumvent security controls;
- Conduct fraudulent transactions;
- Misuse customer information; or
- Use the website for unlawful purposes.
Website Availability
We do not guarantee continuous or uninterrupted availability of petlibroax.shop.
Temporary interruptions may occur because of:
- Maintenance;
- Hosting issues;
- Network disruption;
- Technical failures;
- Cybersecurity incidents;
- Third-party service outages; or
- Circumstances outside our reasonable control.
We may modify, suspend, maintain, or update parts of the website where reasonably necessary.
Limitation of Website Liability
To the maximum extent permitted by law, petlibroax.shop is not responsible for losses caused solely by circumstances outside its reasonable control or by unlawful misuse of the website by a user.
However, nothing in this Legal Notice excludes, restricts, or modifies liability, guarantees, rights, or remedies where doing so would be prohibited by applicable law.
Customer Responsibilities
Customers are responsible for:
- Reading product information;
- Providing accurate checkout information;
- Providing a valid delivery address;
- Reviewing order confirmation information;
- Protecting account credentials;
- Following reasonable product instructions; and
- Using the website lawfully.
These responsibilities do not remove statutory rights.
Fraud and Unauthorised Transactions
We reserve the right to undertake reasonable steps to detect or prevent fraud.
Where reasonably necessary, an order may be reviewed or additional transaction information may be requested.
Suspected fraudulent activity may be handled in accordance with applicable law.
Electronic Communications
Customers acknowledge that communications relating to their use of petlibroax.shop may be provided electronically.
Such communications may include:
- Order confirmations;
- Shipping notifications;
- Customer-service messages;
- Refund notifications;
- Security communications; and
- Policy notices.
Customers are responsible for providing an accurate email address.
Shipping
petlibroax.shop provides:
Free standard shipping on all orders.
Our standard estimated delivery timeframe is:
15–20 days.
Complete delivery terms are contained in our Shipping Policy.
Returns and Refunds
Our Return and Refund Policy provides a voluntary 30-day change-of-mind return period for eligible products.
The voluntary return policy operates in addition to, and does not replace, any rights customers may have under the Australian Consumer Law.
Complaints and Disputes
Customers who have concerns regarding a transaction are encouraged to contact:
We will seek to review legitimate complaints and provide an appropriate response.
Nothing in this Legal Notice prevents customers from exercising any right to contact an applicable consumer-protection agency, regulator, tribunal, court, or dispute-resolution body.
Governing Law
This Legal Notice and use of petlibroax.shop are subject to laws applicable to the relevant transaction in Australia.
Nothing in this section removes any mandatory right available to a consumer under applicable Australian law.
Severability
If any provision of this Legal Notice is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Changes to This Legal Notice
We may update this Legal Notice to reflect changes in:
- Website operation;
- Business practices;
- Technology;
- Store policies; or
- Applicable legal requirements.
The current version will be published on petlibroax.shop.
Related Policies
Customers should also review:
- About Us;
- Return and Refund Policy;
- Privacy Policy;
- Terms of Service; and
- Shipping Policy.
Together, these pages explain the principal terms governing purchases and use of petlibroax.shop.
Legal and Customer Service Contact
For legal notices, policy questions, customer-service enquiries, order enquiries, returns, refunds, privacy enquiries, or other matters concerning this website, contact:
petlibroax.shop
Email: info@petlibroax.shop
Website: petlibroax.shop
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