Terms of service
These Terms of Service govern access to and use of petlibroax.shop, including purchases made through our online store.
Throughout these Terms, references to “we,” “us,” “our,” and “petlibroax.shop” refer to the online store operating under the name petlibroax.shop.
By accessing the website or submitting an order, you agree to comply with these Terms to the extent permitted by applicable law.
1. Acceptance of Terms
By accessing petlibroax.shop, browsing our website, creating an account, or purchasing products, you acknowledge that you have read and agree to these Terms together with other policies incorporated into the operation of our store.
These include our:
- Return and Refund Policy;
- Privacy Policy;
- Shipping Policy; and
- Legal Notice.
Nothing in these Terms is intended to exclude or restrict mandatory consumer rights.
2. Australian Consumer Rights
Products supplied to Australian consumers may be subject to consumer guarantees under the Australian Consumer Law.
Nothing in these Terms excludes, restricts, or modifies a guarantee, warranty, condition, right, or remedy where doing so would be unlawful.
If any provision of these Terms conflicts with a mandatory consumer right, the mandatory right takes priority to the extent of the conflict.
3. Eligibility
By placing an order, you represent that you have legal capacity to enter into the transaction or that you are acting with appropriate authorisation.
You must not use petlibroax.shop for unlawful purposes.
4. Product Information
We make reasonable efforts to provide useful and accurate product descriptions, images, specifications, dimensions, materials, sizes, colours, and other information.
Customers should carefully review product information before placing an order.
5. Product Appearance
Product images are provided for illustrative and informational purposes.
Colours and appearance may vary depending on:
- Device screens;
- Screen settings;
- Lighting;
- Photography;
- Materials; and
- Normal manufacturing variations.
Nothing in this provision limits rights where a product materially fails to correspond with its description or otherwise fails a consumer guarantee.
6. Availability
Products are offered subject to availability.
We do not guarantee that a product displayed on the website will remain available indefinitely.
If an ordered product cannot be supplied, we may cancel the affected item and issue an appropriate refund.
7. Prices
Prices are displayed through petlibroax.shop.
The customer is responsible for reviewing the total amount presented during checkout before submitting an order.
We may change future product prices without prior notice.
Price changes do not ordinarily affect previously completed purchases.
8. Pricing Errors
Despite reasonable efforts, genuine technical or typographical pricing errors may occasionally occur.
Where legally permitted, we may contact the customer concerning a material error before processing the affected order.
Nothing in this clause allows us to engage in misleading pricing conduct or avoid mandatory consumer rights.
9. Orders
Submitting an order constitutes an offer to purchase products according to the information shown during checkout and these Terms.
Orders may be subject to acceptance, availability, payment verification, fraud screening, and other reasonable operational checks.
10. Order Refusal and Cancellation
To the extent permitted by law, we may refuse or cancel an order for legitimate reasons including:
- Product unavailability;
- Payment failure;
- Suspected fraud;
- Incorrect pricing;
- Security concerns;
- Delivery restrictions;
- Duplicate transactions;
- Suspected unauthorised resale activity; or
- Materially incorrect customer information.
Where we cancel a paid order and no products are supplied, an appropriate refund will be issued.
11. Customer Information
Customers must provide accurate information when completing checkout.
This includes:
- Name;
- Contact information;
- Billing information;
- Delivery information; and
- Product selections.
Customers should contact us promptly if they discover an error.
12. Payments
Available payment methods are displayed during checkout.
Payments may be processed by Shopify-supported payment providers or other authorised payment processors.
We are not responsible for a customer's bank declining a payment or for delays arising entirely within a financial institution's systems, except to the extent responsibility cannot legally be excluded.
13. Fraud Prevention
Orders may be subject to reasonable fraud-prevention and security checks.
We may request additional information where reasonably necessary to verify a transaction.
14. Shipping
petlibroax.shop provides:
Free standard shipping on all orders.
The estimated standard delivery timeframe is generally:
15–20 days.
Detailed shipping terms are contained in our Shipping Policy.
15. Delivery Estimates
Delivery times are estimates and may be affected by events outside our reasonable control.
Where products cannot be supplied on time or within a reasonable period, applicable rights and remedies remain available. ACCC guidance confirms that businesses must provide an appropriate solution where paid goods cannot be supplied on time or within a reasonable time.
16. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy.
We provide a voluntary 30-day change-of-mind return period for eligible products.
This voluntary policy does not replace statutory rights.
17. Intellectual Property
Unless otherwise indicated or legally permitted, the content made available through petlibroax.shop, including:
- Website text;
- Graphics;
- Layout;
- Logos;
- Store design;
- Original photographs;
- Product-page content; and
- Other original website material,
may be protected by intellectual property laws.
Unauthorised reproduction or commercial exploitation is prohibited to the extent permitted by law.
18. Permitted Use
You may use petlibroax.shop for legitimate personal shopping and informational purposes.
You must not use the website in a manner that:
- Violates applicable law;
- Interferes with website operation;
- Attempts unauthorised system access;
- Introduces malware;
- Conducts fraudulent transactions;
- Harvests information unlawfully;
- Impersonates another person;
- Infringes intellectual property rights; or
- Interferes with another customer's use of the website.
19. Automated Access
Unauthorised automated extraction, scraping, crawling, or copying of substantial portions of the website for commercial purposes may be restricted where permitted by law.
20. User Content
If customers submit reviews, comments, feedback, photographs, or other content, they are responsible for ensuring that the content does not:
- Violate applicable law;
- Infringe third-party rights;
- Contain malicious code;
- Contain fraudulent information; or
- Constitute unlawful or abusive material.
21. Feedback
Customers may voluntarily provide suggestions or feedback.
We may use general feedback to improve our products, website, or services, subject to applicable privacy and intellectual property requirements.
22. Third-Party Services
petlibroax.shop may rely on third-party providers for functions including:
- Ecommerce infrastructure;
- Payment processing;
- Shipping;
- Fulfilment;
- Analytics;
- Security; and
- Customer communications.
Third-party services may be governed by their own terms and policies.
23. Third-Party Links
Our website may contain links to external websites.
A link does not necessarily constitute endorsement.
Customers use independent third-party websites subject to the applicable third party's terms and policies.
24. Promotions
Promotional offers may be subject to additional conditions displayed in connection with the relevant promotion.
Unless otherwise stated, promotions:
- Have no cash value independently of an eligible purchase;
- May have eligibility requirements;
- May have expiration periods; and
- May not be combinable with other offers.
Mandatory consumer rights remain unaffected.
25. Accounts and Passwords
If customer accounts are available, customers are responsible for maintaining the confidentiality of their login credentials.
Customers should notify us if they reasonably believe their account has been accessed without authorisation.
26. Website Availability
We aim to keep petlibroax.shop reasonably accessible.
However, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable due to:
- Maintenance;
- Technical failures;
- Security incidents;
- Hosting issues;
- Internet disruption; or
- Circumstances outside our reasonable control.
27. Errors and Omissions
We may correct typographical errors, technical inaccuracies, or omissions where appropriate.
Any correction will be subject to applicable consumer law.
28. Disclaimer
To the maximum extent permitted by law, website content of a general informational nature is provided without guarantees beyond those required by law.
This clause does not exclude any statutory guarantee that cannot legally be excluded.
29. Limitation of Liability
To the maximum extent permitted by law, petlibroax.shop will not be liable for losses that are:
- Not reasonably foreseeable;
- Caused entirely by circumstances outside our reasonable control; or
- Caused by unlawful or improper use of the website by the customer.
However, nothing in these Terms excludes or restricts liability where exclusion or restriction is prohibited by law, including applicable Australian Consumer Law protections.
30. Indemnity
To the extent permitted by law, a user may be responsible for losses reasonably arising from the user's unlawful use of the website or material breach of these Terms.
This clause does not require a consumer to indemnify us for matters for which the consumer is not legally responsible.
31. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable law.
Customers should review our Privacy Policy before using the website.
32. Severability
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.
33. No Waiver
A failure or delay in exercising a right does not necessarily constitute a waiver of that right.
34. Changes to These Terms
We may update these Terms from time to time.
The revised version will apply from the date it is published, subject to applicable law.
Changes will not retrospectively remove rights that have already arisen from completed transactions.
35. Governing Law
These Terms are governed by laws applicable in Australia to the relevant transaction.
Nothing in this provision prevents a consumer from relying on mandatory rights or protections available under applicable law.
36. Disputes
If a customer has a concern regarding a purchase, we encourage the customer to contact us first so that we can attempt to resolve the matter.
Contact:
Nothing in this section prevents a customer from exercising a right to approach an appropriate regulator, tribunal, court, or other dispute-resolution body.
37. Entire Agreement
These Terms, together with policies expressly incorporated into them and information presented during the applicable transaction, constitute the terms governing use of our store to the extent permitted by law.
38. Contact Information
Questions concerning these Terms may be sent to:
petlibroax.shop
Email: info@petlibroax.shop
- Choosing a selection results in a full page refresh.