Shipping policy
This Shipping Policy explains how orders placed through petlibroax.shop are processed, shipped, and delivered.
For shipping enquiries, contact:
Email: info@petlibroax.shop
Free Standard Shipping
petlibroax.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no standard shipping charge for eligible orders placed through our website.
The applicable shipping information will be displayed during checkout.
Estimated Delivery Time
Our estimated standard delivery timeframe is generally:
15–20 days
This estimate applies under normal order-processing and transportation conditions.
Unless a different timeframe is clearly displayed for a particular product or destination before purchase, customers should generally expect an order to arrive within approximately 15–20 days.
Delivery times are estimates rather than guaranteed appointment dates.
Order Processing
After an order is successfully submitted, it may undergo normal processing activities including:
- Payment confirmation;
- Fraud-prevention checks;
- Product availability confirmation;
- Order preparation;
- Packaging;
- Shipping-label preparation; and
- Handover to the applicable delivery provider.
Customers may receive order-confirmation and shipping-related communications electronically.
Order Confirmation
Customers should review their order confirmation carefully.
In particular, customers should verify:
- Customer name;
- Email address;
- Delivery address;
- Products ordered;
- Quantities;
- Product variants; and
- Other order information.
If you discover an error, contact:
as soon as possible.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
The address should include all information reasonably necessary for delivery.
Where applicable, this may include:
- Recipient name;
- Street address;
- Apartment or unit number;
- Suburb;
- State or territory;
- Postcode; and
- Country.
Address Changes
If you need to change your delivery address after placing an order, contact:
as soon as possible.
We will attempt to accommodate the request where reasonably possible.
However, once an order has been processed or dispatched, it may not be possible to change the delivery address.
Customers should therefore verify their address before completing checkout.
Incorrect Addresses
If a delivery problem results from an incomplete or incorrect address provided by the customer, additional steps may be necessary before redelivery can occur.
Any rights available under applicable law remain unaffected.
Dispatch Notification
Where available, customers may receive a shipping confirmation after an order has been dispatched.
The notification may contain tracking information.
Tracking availability depends on the applicable delivery provider and shipping route.
Tracking Information
Where tracking is available, customers should allow reasonable time after dispatch for tracking systems to update.
A delay between shipment and the first tracking scan does not necessarily mean that the order has not been dispatched.
Multiple Packages
An order containing multiple products may occasionally be shipped in separate packages.
This may occur because:
- Products are stored in different fulfilment locations;
- Package size or weight requires separate shipment;
- Products become ready for dispatch at different times; or
- Separate shipment improves delivery efficiency.
When an order is divided into multiple parcels, packages may arrive on different dates.
There is no additional standard shipping charge simply because an order is divided into multiple shipments.
Delivery Delays
Although our normal estimated delivery timeframe is 15–20 days, delays may occasionally occur.
Potential causes include:
- Carrier disruption;
- Severe weather;
- Natural disasters;
- Public holidays;
- Peak shopping periods;
- Customs procedures;
- Transportation congestion;
- Airport or port disruption;
- Industrial action;
- Security events;
- Incorrect delivery details;
- Remote-area delivery conditions; or
- Other circumstances outside our reasonable control.
Where we become aware of a significant issue affecting an order, we may provide information to the customer where reasonably practicable.
Australian Consumer Rights and Delivery
Nothing in this Shipping Policy limits any right or remedy available under the Australian Consumer Law.
If a business cannot supply a paid product on time or within a reasonable time, it must provide an appropriate solution according to the circumstances.
Customers who experience a significant delivery problem should contact:
Customs and International Transit
Where an order crosses an international border during fulfilment or delivery, customs procedures may affect transit time.
Customs authorities operate independently and processing times can vary.
Where import taxes, duties, or similar charges are legally applicable and are not expressly included in the checkout price, responsibility will be determined according to applicable law and the information provided during the transaction.
Failed Delivery Attempts
If a carrier cannot complete delivery, the carrier may:
- Attempt redelivery;
- Leave delivery instructions;
- Make the parcel available for collection;
- Contact the recipient; or
- Return the parcel to the sender.
Customers should follow the carrier's instructions where applicable.
Unclaimed Packages
Customers are responsible for taking reasonable steps to collect packages made available for collection after an attempted delivery.
If an unclaimed parcel is eventually returned, contact:
We will review the circumstances and available options.
Returned-to-Sender Packages
A package may be returned to sender because of:
- An incorrect address;
- An incomplete address;
- Repeated failed delivery attempts;
- Failure to collect;
- Delivery restrictions; or
- Other carrier-related reasons.
If tracking indicates that an order has been returned, please contact us.
Lost Packages
If tracking has not updated for an unusually long period or you reasonably believe a package has been lost, contact:
Please provide:
- Order number;
- Customer name;
- Delivery address; and
- Any relevant tracking information.
We may investigate with the carrier or fulfilment provider.
Where a product has not been delivered and an appropriate remedy is required under applicable law, we will provide that remedy.
Tracking Shows Delivered but Package Is Missing
If tracking indicates that a package was delivered but you cannot locate it, we recommend checking:
- The delivery location;
- Letterbox or parcel area;
- Building reception;
- Household members;
- Neighbours where appropriate;
- Any safe-drop location; and
- Carrier delivery notifications.
If the parcel cannot be located after these checks, contact:
We will review the matter based on the available information.
Damaged Packages
If a package arrives visibly damaged, take photographs where reasonably possible before discarding packaging.
If the product itself is damaged, contact:
and provide your order number and photographs of the affected product and packaging.
Your rights under our Return and Refund Policy and applicable Australian law remain unaffected.
Incorrect Products
If you receive an incorrect product, contact:
Please provide your order number and information identifying the product received.
We will review the matter and provide an appropriate solution.
Missing Products
Orders may occasionally be divided into multiple packages.
Before reporting a missing product, please check whether:
- The order has multiple tracking numbers;
- Another package remains in transit; or
- The order confirmation indicates separate fulfilment.
If the item is still missing, contact:
Order Cancellation Before Dispatch
Customers wishing to cancel an order should contact us promptly.
We will attempt to cancel an order where reasonably possible.
However, once an order has entered advanced processing or has been dispatched, cancellation may no longer be available.
The customer may instead need to use the applicable return procedure after delivery.
Delivery Refusal
Customers should not refuse delivery solely as a substitute for following our return process unless we have instructed them to do so.
An unauthorised refusal may complicate identification and processing of a returned shipment.
If you wish to return a product, contact:
Delivery to Secure Locations
Where a customer requests or authorises delivery to a particular safe location, collection point, or other designated delivery arrangement, responsibility will be assessed according to the circumstances and applicable law.
Force Majeure and Events Beyond Reasonable Control
Delivery may be affected by events beyond our reasonable control.
These may include:
- Natural disasters;
- Severe weather;
- Government restrictions;
- Transportation shutdowns;
- Wars or civil disturbances;
- Major network failures;
- Public-health emergencies;
- Customs disruptions; or
- Large-scale carrier failures.
We will seek to manage affected orders reasonably.
Nothing in this section removes consumer rights that cannot legally be excluded.
Free Shipping Promotions
Because standard shipping is already provided free of charge on all orders, customers are not required to enter a promotional code to receive ordinary free standard shipping unless the checkout specifically indicates otherwise.
Shipping Policy and Refund Policy
Shipping issues involving damaged, defective, incorrect, or otherwise non-compliant products may also be governed by our Return and Refund Policy.
Customers should review both policies where applicable.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time.
Any updated version will be published on petlibroax.shop.
Changes will not improperly remove rights arising from transactions completed before the change.
Contact Us
For questions regarding processing, shipping, tracking, or delivery, contact:
petlibroax.shop
Email: info@petlibroax.shop
Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 days
- Choosing a selection results in a full page refresh.