Privacy policy

This Privacy Policy explains how petlibroax.shop collects, uses, discloses, stores, and otherwise handles information when customers visit our website, place an order, communicate with us, or otherwise interact with our online services.

For privacy-related enquiries, contact:

Email: info@petlibroax.shop

Our Privacy Commitment

We recognise that customers expect their personal information to be handled responsibly.

We seek to use personal information only for legitimate purposes connected with operating our online store, fulfilling orders, providing customer service, maintaining website security, communicating with customers, and improving our services.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to our activities, we will handle personal information consistently with applicable requirements.

The OAIC notes that the Privacy Act applies to some, but not all, Australian small businesses, so this policy uses an applicability-based approach rather than making an unsupported statement about the store's statutory status.

Information We May Collect

Depending on how you interact with petlibroax.shop, we may collect information including:

Identification Information

Such information may include:

• Name;
• Username or account information; and
• Other identifiers you voluntarily provide.

Contact Information

This may include:

• Email address;
• Shipping address;
• Billing address;
• Telephone number where provided; and
• Other contact information required to process an order.

Order Information

This may include:

• Products purchased;
• Product variations;
• Order number;
• Order value;
• Purchase date;
• Shipping information;
• Return information;
• Refund information; and
• Customer-service history.

Payment Information

Payments may be processed by Shopify-supported payment processors, financial institutions, digital wallet providers, or other third-party payment services.

We may receive information concerning payment status and transaction identifiers.

We do not encourage customers to send complete card numbers, security codes, banking passwords, or similar highly sensitive information through ordinary email.

Account Information

If customer accounts are available, we may process:

• Account login identifiers;
• Account preferences;
• Saved addresses;
• Purchase history; and
• Other account-related information.

Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Website pages visited;
• Referring pages;
• Approximate location derived from technical information;
• Session activity;
• Date and time of access; and
• Cookie or similar technology information.

Communications

When you contact us, we may retain information contained in:

• Emails;
• Customer-service messages;
• Return requests;
• Complaints;
• Feedback; and
• Other communications.

How We Collect Information

Information may be collected:

• Directly from you;
• Through checkout;
• When you create an account;
• When you contact customer service;
• When you request a return or refund;
• Automatically through your interaction with our website;
• From Shopify and service providers assisting with our store;
• From payment providers;
• From delivery providers; or
• From fraud-prevention and security providers.

How We Use Personal Information

We may use personal information to:

• Process and fulfil orders;
• Confirm purchases;
• Process payments;
• Arrange delivery;
• Provide order updates;
• Provide customer service;
• Manage returns and refunds;
• Respond to enquiries;
• Detect and prevent fraud;
• Protect our website and customers;
• Maintain business records;
• Improve our products and services;
• Analyse website performance;
• Troubleshoot technical issues;
• Comply with legal obligations;
• Enforce our Terms of Service;
• Resolve disputes; and
• Send marketing communications where permitted.

Order Processing

When you place an order, information may be used to:

• Verify the transaction;
• Confirm availability;
• Process payment;
• Prepare the order;
• Arrange shipping;
• Communicate delivery information; and
• Provide after-sales assistance.

Information necessary to complete these functions may be shared with relevant service providers.

Shopify and Ecommerce Infrastructure

petlibroax.shop uses Shopify technology as part of its ecommerce infrastructure.

Shopify and associated service providers may process information necessary to provide online-store, checkout, transaction, security, analytics, and related functionality.

Their handling of information may also be governed by their own privacy terms.

Payment Providers

Payment information may be processed through third-party payment providers.

These providers may process information for purposes including:

• Payment authorisation;
• Transaction processing;
• Fraud prevention;
• Security verification;
• Chargeback handling; and
• Legal compliance.

Shipping and Fulfilment Providers

Information necessary to deliver products may be shared with:

• Delivery companies;
• Postal operators;
• Fulfilment providers;
• Logistics providers;
• Warehousing providers; and
• Other service providers involved in completing an order.

Information shared for this purpose may include the customer's name, shipping address, telephone number where required, email address, and order-related information.

Cookies and Similar Technologies

petlibroax.shop may use cookies and similar technologies.

These technologies may be used to:

• Keep the website functioning;
• Maintain shopping-cart sessions;
• Remember preferences;
• Improve website performance;
• Understand visitor interactions;
• Provide analytics;
• Improve security;
• Detect fraud; and
• Support marketing where permitted.

Browser settings may allow customers to block or remove certain cookies.

However, disabling necessary cookies may affect website functionality.

Analytics

We may use analytics tools to better understand how customers interact with petlibroax.shop.

Analytics may help us understand:

• Website traffic;
• Popular pages;
• Device types;
• Customer navigation patterns;
• Technical performance; and
• General shopping activity.

We may use this information to improve the website and customer experience.

Marketing Communications

Where permitted, we may use contact information to send:

• Product information;
• Store updates;
• Promotional communications;
• Special offers; or
• Other marketing messages.

Where an unsubscribe facility is provided, customers may use it to stop receiving applicable marketing communications.

Customers may also contact:

info@petlibroax.shop

Transactional communications concerning existing orders may still be sent where necessary even if marketing communications have been declined.

Disclosure of Personal Information

We may disclose information to service providers where reasonably necessary to operate petlibroax.shop.

These may include:

• Shopify;
• Payment processors;
• Banks and financial institutions;
• Shipping providers;
• Fulfilment providers;
• Hosting and technology providers;
• Customer-service providers;
• Analytics providers;
• Security providers;
• Fraud-prevention providers;
• Professional advisers; and
• Authorities where disclosure is legally required.

We do not intend to disclose personal information unnecessarily.

Business Transactions

If the operation of petlibroax.shop is involved in a legitimate business restructuring, merger, acquisition, transfer, or sale, information may be disclosed or transferred where reasonably necessary and permitted by applicable law.

Legal and Security Disclosures

We may use or disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful requests;
• Protect customers;
• Investigate fraud;
• Protect our rights;
• Prevent security incidents;
• Enforce our agreements; or
• Protect the safety of persons or property.

International Processing

Some service providers supporting an ecommerce website may operate in countries outside Australia.

Accordingly, information may in some circumstances be processed or stored outside Australia.

Where applicable privacy law imposes requirements concerning overseas disclosure or processing, we will seek to handle information consistently with those requirements.

Data Retention

We may retain personal information for as long as reasonably necessary for legitimate purposes including:

• Completing transactions;
• Maintaining order records;
• Providing customer service;
• Handling returns;
• Managing disputes;
• Preventing fraud;
• Maintaining security;
• Accounting and record keeping; and
• Complying with legal obligations.

Information that is no longer reasonably required may be deleted, anonymised, or otherwise handled in accordance with applicable requirements.

Information Security

We take reasonable administrative, organisational, and technical steps designed to protect information against:

• Unauthorised access;
• Unauthorised disclosure;
• Misuse;
• Loss;
• Alteration; and
• Destruction.

However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure.

Customers should protect their own account passwords and devices.

Data Breaches

Where applicable law requires action following an eligible data breach, we will take steps consistent with applicable requirements.

The OAIC's Notifiable Data Breaches scheme applies to entities and information holdings that are subject to relevant Privacy Act security requirements.

Access and Correction

Where applicable law provides a right to request access to or correction of personal information, customers may submit a request to:

info@petlibroax.shop

We may need to verify identity before providing access to personal information.

Certain information may not be provided where an applicable legal exception exists.

Privacy Complaints

If you have a concern about how your information has been handled, contact:

info@petlibroax.shop

Please provide sufficient information for us to understand and investigate your concern.

We will seek to review legitimate privacy enquiries in a reasonable manner.

Children's Privacy

Our store is intended for customers who have legal capacity to enter into purchases or who use the website with appropriate parent or guardian involvement where necessary.

We do not knowingly seek to collect unnecessary personal information from children.

Third-Party Websites

petlibroax.shop may contain links to third-party websites.

We are not responsible for the privacy practices of an independent third-party website.

Customers should review the privacy policies of websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services;
• Technology;
• Business practices;
• Legal requirements; or
• Privacy procedures.

The current version will be published through petlibroax.shop with an updated revision date.

Contact

Questions concerning this Privacy Policy may be sent to:

petlibroax.shop
Email: info@petlibroax.shop